Thank you for choosing our store! We are committed to providing high-quality products and excellent service. Should you have any concerns regarding your purchase, please refer to our return and exchange policy below: Return and Exchange Period If you encounter quality issues or receive an incorrect item, please contact our customer service team within 7 days of receiving your order. You will be required to provide supporting evidence (such as photographs). We will process your return or exchange request within 7 business days. Conditions for Returns and Exchanges Items must be unused, unwashed, and undamaged, with all original packaging and tags intact. In cases of incorrect delivery or clear quality defects, photographs of the item must be provided as proof. Returns due to personal reasons (e.g., change of mind or accidental purchase) are subject to approval by our customer service team; in such cases, the customer is responsible for all return shipping costs. Return Process Contact our customer service team and provide the necessary documentation (e.g., photographs and your order number). Once your return request is approved, our team will provide the return address and a return form. Customers are responsible for return shipping costs and must ensure the item is sent back within 7 days. Refunds Once we receive the returned item and verify that it meets the return criteria, we will process your refund within 7 business days. Refunds will be issued to the original payment method; no additional processing fees will be charged. Exceptions Certain promotional or discounted items are generally not eligible for return or exchange, unless they are found to be defective. Items damaged due to improper use—such as unauthorized disassembly or significant wear and tear—are not eligible for return or exchange. If you have any questions or require further assistance, please feel free to contact our customer service center (WhatsApp: +852 4636 7088; Email: info@buy-friendly.com). Thank you for your support and understanding!